SERVPRO of Germantown / Collierville Employee Photos

SERVPRO employee, Patrick Belcher, male in front of white background

Patrick Belcher

Patrick Belcher is our General Manager on our SERVPRO team in Memphis. He has worked for various franchises on Team Nicholson. Originally from Clarksville, TN, Patrick's willingness to travel is an asset for our team. He is a great leader who motivates the team to learn new restoration methods and become efficient with the latest technologies.

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Telesa Robertson

Telesa is one of our Job File Coordinators here at SERVPRO of Germantown / Collierville. She is responsible for job tracking, scheduling, reporting, and customer satisfaction.

Jeff Hobbs, male, SERVPRO employee

Jeff Hobbs

Jeff, our Sales and Marketing Manager, has worked on our team since 2009. He is responsible for managing aspects of business development. He estimates jobs, visits work sites, and is a liaison between clients, insurance companies, and SERVPRO, in order to help homeowners understand how the job is progressing. Jeff participates in social events to educate the public in disaster prevention, response, and services SERVPRO offers.

SERVPRO employee, Derrion Chatman, male in front of white background

Derrion Chatman

Derrion is one of our Production Managers for SERVPRO of Germantown / Collierville. We can always depend on him for our specialty jobs. Eager to take care of business, he's dependable and a friend to everyone.

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Maria Alcala

Maria is one of our Crew Chiefs on our SERVPRO team here in Memphis. She previously worked in mitigation for 2 years prior to joining Team Nicholson. We are happy to have her!

Jeff Truitt, male, SERVPRO employee

Jeff Truitt

Before joining Team Nicholson as our COO, Jeff Truitt served as Chief of Staff to Montgomery County Mayor Jim Durrett and as CEO of Clarksville-Montgomery County's Economic Development Council. Jeff has been devoted to the Clarksville community since setting roots here in 1992, while serving in the US Air Force, attached to Ft. Campbell Special Forces units. Outside of work, Jeff enjoys cooking and spending time with his wife, Kristi, and daughter, Macy.

Bill Shook, male, SERVPRO employee

Bill Shook

Serving as Team Nicholson's Chief of Production, Bill Shook holds a Bachelor Degree in Business from Tarleton University and WRT, AMRT, ASD, FSRT, and Lead Based Paint certifications. With more than 16 years of experience in the restoration industry, Bill focuses on talent development, process optimization, and strategy across our multi-franchise group.

Brian Bell, male, SERVPRO employee

Brian Bell

Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.

eddy, servpro employee, orange background

Eddy Ritsema

Eddy Ritsema began his journey with Team Nicholson on our SERVPRO of Montgomery County Reconstruction team. He has since transitioned to Regional Training Consultant, heading up training and process improvement in our Fort Worth, TX and Memphis, TN locations. He brings more than 6 years of insurance adjusting and claims handling experience.

Cassie Wyatt, female, SERVPRO employee

Cassie Wyatt

Cassie Wyatt, our Financial Controller, joined Team Nicholson in 2014. She holds a Bachelor Degree in Accounting from the University of Phoenix along with Xactimate and DryBook experience. She leads our talented accounting team in ensuring our franchises' financial stability and success.

Christy, Female, against orange background

Christy Govea

Christy Govea serves as Team Nicholson's Payroll Director. She offers more than 15 years of valuable experience in the Human Resources and Customer Service fields. Christy is a Clarksville, TN, native and is based in our downtown satellite office. Outside of work, she enjoys spending time with her husband and family, and is a Jeep enthusiast!

Bill Repsel, male, SERVPRO employee

Bill Repsel

A member of our team since 2013, Bill Repsel is a true pillar of our administrative staff. He serves as both Executive Administrator to Team Nicholson and Office Manager in our SERVPRO of Montgomery County location. Bill holds IICRC certifications in Water Damage Restoration and Applied Structural Drying, and is DryBook and Xactimate certified. Outside of work, Bill enjoys cooking, singing, and spending time with his wife and family.

male, SERVPRO employee, cut out, against a white background, SERVPRO green sign above head

Trey Davis

Trey is our IT Specialist. He has worn many hats since joining our team at the beginning of 2023. Before joining us as a Job File Coordinator and Dispatcher, he had 7+ years of sales, administrative, and customer service experience in Tennessee.

kaileigh, female, SERVPRO sign

Kaileigh Plant

Kaileigh serves as Team Nicholson's Accounting Manager, based in our downtown Clarksville, TN, office. She holds a Bachelor Degree in Accounting and is passionate about lifelong learning. Originally from Orlando, FL, Kaileigh, her husband, and her son now call Tennessee home.

Reagan, Female, SERVPRO employee

Reagan Nicholson

Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelor Degree in Accounting from local Austin Peay State University and works in our downtown Clarksville, Tennessee, office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.

Rayven, servpro employee against a orange background, woman

Rayven Threlkeld

Now a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Clerk. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.

Female, SERVPRO employee

Taylor Dennis

Taylor serves as Team Nicholson's Digital Marketing Support Specialist. She is a Tennessee native who graduated from the University of Tennessee, Knoxville with a Marketing degree in 2021. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.

Rebecca, female, SERVPRO employee, white background

Rebecca Crow

Rebecca is the Digital Content Manager on our Regional Team at SERVPRO Team Nicholson. This Tennessee native joined our team in 2021 with a PR bachelors from Austin Peay and a variety of work experience. Rebecca enjoys spending time with her incredible husband and her church family.

Jeff Williams, male, SERVPRO employee

Jeff Williams

Jeff joined Disaster Recovery Team Nicholson in 2016 as Director of Large Loss Operations, bringing extensive knowledge and expertise in commercial mitigation. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Fire + Smoke Restoration, Carpet Repair + Reinstallation, and Upholstery + Fabric Cleaning. Affectionately known as The Godfather of Large Loss, Jeff has managed more than $50M worth of large scale disaster recovery projects.

Kevin Woodard, male, SERVPRO employee

Kevin Woodard

Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.

Gavin Parchman, male, SERVPRO employee

Gavin Parchman

Our most tenured Disaster Recovery Team Nicholson Project Manager, Gavin has been a leader and teacher on our Large Loss team since 2015. As a strong communicator, he works to ensure client satisfaction and offers a high degree of professionalism on the job. A native of our headquarters city, Clarksville, TN, Gavin now calls our St. Petersburg, FL, location home.

Billy, male, SERVPRO employee

Billy Morrison

Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.

Tristen Williams, SERVPRO employee against green backdrop, male

Tristen Williams

Bringing more than 5 years experience with the SERVPRO brand and in the restoration industry, Tristen is one of Disaster Recovery Team Nicholson's valued Large Loss Project Managers. He holds IICRC accreditation in Applied Structural Drying, Water Damage Restoration Tech, and Commercial Drying Specialty. Tristen's strong work ethic and attention to detail ensure commercial clients expectations are met.

rhett newton, SERVPRO employee, against green backdrop, male

Rhett Newton

Rhett comes to Disaster Recovery Team Nicholson after years with our SERVPRO of Central St. Petersburg/Pinellas Park franchise location where he served as Sales + Marketing Manager. He now applies his industry knowledge and customer service skills as our Large Loss Production Manager.

David Harkness, SERVPRO employee against green backdrop

David Harkness

Prior to joining Disaster Recovery Team Nicholson as our Large Loss Resource Coordinator in 2021, David worked in real estate, home renovation, inspection, industrial repair, maintenance, and emergency management for more than 30 years. When not working, he enjoys spending time with his beloved wife and family.

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Vickie Felts

Vickie Felts is our HR Manager in Clarksville on our Regional Team. She has over 16 years of HR experience, bringing tremendous value to our unique way of operating. We’re grateful to have her expertise in our team.

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Michael Batson

Michael Batson serves as our in-house CPA and Strategic Analyst. He is a Tennessee native, having grown up in southern Montgomery County, attending Montgomery Central High School. After graduating from APSU in 1993 with a degree in Business Administration, he obtained his CPA. Currently, he lives on a family farm with his wife, two daughters, two cats, and his puppy Herschel. He enjoys cattle farming, hunting and spending time on the lake.

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Tashauna Johnson

Tashauna Johnson is our Accounting Manager with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.

Male, employee against orange backdrop

BJ Clifton

BJ is one of our Regional Trainers, bringing us over 13 years of experience in the field upon joining our team in 2023. Recognized as a Journeyman in textile and fire restoration, he holds a remarkable collection of certifications, including UFT, WRT, ASD, OCT, CCT, FSRT, and TCST. He continues to excel in his craft, earning the trust and admiration of clients and colleagues alike.

Female, SERVPRO employee against green background

Sharon Grele

Sharon is our Office Training Support Specialist on Team Nicholson in Memphis, Tennessee. Before coming to SERVPRO, she had been working in education, serving as a technology coach, school principal, and assistant principal.

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Lori Wilson

Lori Wilson joins Team Nicholson as in-house Training Specialist. She brings more than a decade of experience in the restoration industry, including time with SERVPRO Corporate. She holds Master Water Restorer, Master Fire Restorer, and Master Textile Restorer certifications, along with IICRC Instructor credentials and general OSHA certification. Born and raised in middle TN, Lori enjoys spending time with her family, friends, and dog Sadie.

SERVPRO employee in front of green background

Boris Dimoff

Boris joined Disaster Recovery Team Nicholson, where he serves as a Large Loss Project Manager. As the former General Manager of a Colorado-based restoration company, he brings over 14 years of industry experience with him. When not working, Boris enjoys spending time with his family and has many hobbies, including golfing, fishing, mountain climbing, and motorcycles, to keep him busy.

SERVPRO employee in front of green background

Katia Chavez

Katia is one of our Job File Coordinators here at SERVPRO of Germantown/Collierville. Among other things, she is responsible for job tracking, scheduling, reporting, and customer satisfaction. We are glad to have her on Team Nicholson.

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Julia Dorough

Julia serves as the National Sales Manager for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so a big mountain girl at heart that loves to ski.